{"id":60742,"date":"2024-06-14T09:46:52","date_gmt":"2024-06-14T12:46:52","guid":{"rendered":"https:\/\/bisque-bison-688002.hostingersite.com\/customer-support\/"},"modified":"2026-03-05T10:29:48","modified_gmt":"2026-03-05T13:29:48","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/www.ritzbrasil.com\/en\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;middle&#8221; bg_type=&#8221;image&#8221; parallax_style=&#8221;vcpb-default&#8221; bg_image_new=&#8221;id^51460|url^https:\/\/www.ritzbrasil.com\/wp-content\/uploads\/2024\/06\/ritz-ferramentas-garantia-1902&#215;650-1.jpg|caption^null|alt^Ritz Ferramentas &#8211; Garantia|title^Ritz Ferramentas &#8211; Garantia|description^Ritz Ferramentas &#8211; Garantia&#8221; bg_image_repeat=&#8221;no-repeat&#8221; bg_override=&#8221;ex-full&#8221; css=&#8221;.vc_custom_1733424368217{margin-top: -80px !important;padding-top: 325px !important;padding-bottom: 325px !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1718053980564{margin-top: 50px !important;}&#8221;][vc_column]<div id=\"ultimate-heading-752469e5efcc5c103\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-752469e5efcc5c103 uvc-2249  uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-752469e5efcc5c103 h2'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;color:#ff9900;\">Customer support<\/h2><\/div><\/div>[vc_empty_space height=&#8221;25px&#8221;][vc_row_inner gap=&#8221;30&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]At Ritz, we are committed to offering high quality products and services. However, we understand that occasionally non-conformities may arise that require our specialized attention. To ensure that we can analyze and resolve any issues efficiently, we ask that you register your information in the form below.<\/p>\n<p>After analysis, our team will contact you to advise on the procedure to be carried out, provide updates and solutions.<\/p>\n<p>Thank you for your cooperation and trust in Ritz. Together, we can guarantee the excellence you deserve.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=&#8221;custom&#8221; css=&#8221;&#8221; accent_color=&#8221;#ededed&#8221;][vc_empty_space height=&#8221;25px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f60708-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"60708\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/60742#wpcf7-f60708-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"60708\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f60708-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> CNPJ<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"CNPJ\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-number\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"CNPJ\" \/><\/span><\/label>\n<\/p>\n<p><label> Company<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"empresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"empresa\" \/><\/span><\/label>\n<\/p>\n<p><label> Name of Applicant<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Mobile<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"celular\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"celular\" \/><\/span> <\/label>\n<\/p>\n<p><label> Telephone<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefone\" \/><\/span><\/label>\n<\/p>\n<p><label> Your e-mail address<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Serial No.<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"numero-serie\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"numero-serie\" \/><\/span> <\/label>\n<\/p>\n<p><label> Invoice No.<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nota-fiscal\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nota-fiscal\" \/><\/span> <\/label>\n<\/p>\n<p><label> Product Photo - Formats: pdf|doc|jpg|gif<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"anexo-foto\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".pdf,.doc,.jpg,.gif\" aria-invalid=\"false\" type=\"file\" name=\"anexo-foto\" \/><\/span><\/label>\n<\/p>\n<p><label> Description of the non-conformity<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"descricao\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Describe the non-compliance in detail, including all relevant information. The more details you provide, the faster and more accurate the analysis will be.\" name=\"descricao\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;middle&#8221; bg_type=&#8221;image&#8221; parallax_style=&#8221;vcpb-default&#8221; bg_image_new=&#8221;id^51460|url^https:\/\/www.ritzbrasil.com\/wp-content\/uploads\/2024\/06\/ritz-ferramentas-garantia-1902&#215;650-1.jpg|caption^null|alt^Ritz Ferramentas &#8211; Garantia|title^Ritz Ferramentas &#8211; Garantia|description^Ritz Ferramentas &#8211; Garantia&#8221; bg_image_repeat=&#8221;no-repeat&#8221; bg_override=&#8221;ex-full&#8221; css=&#8221;.vc_custom_1733424368217{margin-top: -80px !important;padding-top: 325px !important;padding-bottom: 325px !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1718053980564{margin-top: 50px !important;}&#8221;][vc_column][vc_empty_space height=&#8221;25px&#8221;][vc_row_inner gap=&#8221;30&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]At Ritz, we are committed to offering high quality products and services. However, we understand that occasionally non-conformities may arise that require our specialized attention. To&hellip;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-60742","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Support - Equipamentos de Manuten\u00e7\u00e3o e Seguran\u00e7a para o Setor El\u00e9trico - Ritz Brasil<\/title>\n<meta name=\"description\" content=\"We are committed to offering high quality products and services. 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